T
TITANIUM
Gap Analysis
01Overview

Titanium + TMS: Gap Analysis & Path to Utility Market Growth

A regulated-utility capability assessment for ESG Global's 2026 growth strategy.

Titanium + TMS is a customer-to-cash and retail-market transaction platform — not a regulated utility platform. The core question isn't depth, it's breadth and fit for the vertically-integrated utility market.

02Our Understanding

Where Titanium + TMS stand today — and the gaps that shape the opportunity.

A grounded read of the platforms' core strengths, the capability gaps against a regulated-utility baseline, the customer-billing depth ESG has flagged, and how the competitive set is positioned.

Product Anchor

Where Titanium and TMS lead today

Core strengths that define the current product footprint.

Titanium

Core Strength

Customer-to-Cash

  • Customer & account management
  • Pricing
  • Billing
  • Invoicing

TMS

Core Strength

Retail Market Transactions

  • Transaction lifecycle
  • Validation
  • Exception management
  • Market portal
  • EDI / API
Note: Meter data management, field service, assets, and outage operations are not covered by either platform today.
Gap Priority Matrix

Capability gaps against a regulated-utility baseline

Six capability domains scored for coverage and severity.

  • Enterprise MDM
    Coverage · Partial
    High
  • Field Service / Mobile Workforce
    Coverage · Absent
    Very High
  • Asset & Work Management
    Coverage · Absent
    Very High
  • Regulated Billing Depth
    Coverage · Unvalidated
    Moderate–High
  • Outage Management
    Coverage · Absent (ops) / Comms only
    Very High (ops) / Moderate (comms)
  • DER & Demand Response
    Coverage · Partial
    High
Very HighHighModerate
Customer Billing

What we're validating

ESG's top stated concern — the depth of regulated billing capability.

Multi-commodity billingTime-of-use & demand ratesRiders & surchargesBudget billingNet metering & community solarRegulatory moratoria & low-income programsJurisdiction-specific collections rules
Early findings suggest this may be a documentation gap rather than a platform limitation — the code scan will confirm.
Competitive Landscape

ESG leads on depth of transaction; competitors lead on breadth

High-level view of where the platform wins and where the market wins.

Where ESG Wins

Titanium + TMS

  • Retail-market transaction lifecycle
  • EDI / API connectivity
  • Exception management
Where Competitors Win

Oracle · SAP · Kraken · Gentrack

  • Meter data
  • Field service
  • Assets & work management
  • Outage management
  • Grid operations
03Core Objectives

Four objectives to unlock the opportunity.

Objective 1

Discover & Assess

Code Scan to establish ground truth on current Titanium/TMS capability through codebase and architecture review. Documentation reviews and interviews with product Subject Matter Experts.

01 / 04
Objective 2

Gap Identification & Prioritization

Score capability domains against utility industry requirements. Define competitive set and processes enabled.

02 / 04
Objective 3

Product Target State Definition

Define target capability set: build vs. integrate vs. out-of-scope.

03 / 04
Objective 4

Market Sizing

Quantify the addressable opportunity tied to growth strategy for Titanium/TMS in current markets (retailers), new geographies and utilities.

04 / 04
04Platform Market Assessment

Six focus areas pressure-test where Titanium + TMS should compete — and how to win.

We combine an outside-in market view, an inside-out product view, and a technical deep-dive on Titanium + TMS to test market attractiveness, ESG's right to win, and the best path to pursue.

Outside-In

Market & Geography

Screen global markets and customer segments for demand, access, and feasibility — where Titanium + TMS can credibly extend beyond competitive retail.

  • Global markets screen and sizing
  • Demand signals across retail and utility segments
  • Regulatory and access constraints by geography
01 / 06
Outside-In

Competitive & Pricing Landscape

Define the competitive set and processes enabled, then test where brand, response credibility, and technical reputation support premium pricing.

  • Competitor and pricing dynamics
  • Processes enabled vs. competitor breadth
  • Where ESG has pricing power
02 / 06
Inside-Out

Product Capability & Reach

Assess the depth and breadth of Titanium + TMS, the commercial profile, and the operating footprint — grounded in the code scan and SME interviews.

  • Capability depth and breadth of Titanium + TMS
  • Commercial and financial profile
  • Geographic footprint and operating constraints
03 / 06
Inside-Out

Customer Expansion & Path to Pursue

Evaluate account growth, adjacent services, and bundled offers — then prioritize organic build, partnerships / JVs, and targeted M&A based on fit and execution risk.

  • Existing account expansion and adjacent services
  • Bundled product offer potential
  • Organic vs. partnership vs. M&A pathways
04 / 06
Technical

Technology Assessment

Ground-truth the Titanium + TMS platforms through a code scan, architecture review, and SME interviews — evaluating scalability, extensibility, and integration posture.

  • Code scan across Titanium and TMS repositories
  • Architecture, data model, and integration review
  • Scalability, extensibility, and technical debt signals
05 / 06
Technical

Product Capability & Gap Assessment

Map current Titanium + TMS capabilities against regulated-utility requirements to identify build, integrate, and out-of-scope decisions that shape the product roadmap.

  • Capability inventory vs. utility reference model
  • Build / integrate / partner decisions per gap
  • Inputs to the preliminary technology roadmap
06 / 06
05Proposed Steps

Team composition, timeline, and investment details.

We are bringing the best of our Energy team, with deep subject matter expertise to deliver a detailed assessment of Titanium and TMS, measured against the competitive set with a lens toward growth beyond the competitive market retailers.

  • Power & Utilities Lead
    Description · Directs the power and utilities workstream, ensuring that analysis and recommendations align with power and utility industry standards.
  • Power & Utilities SME
    Description · Provides deep domain expertise on utility markets, regulation, and customer / retail technologies in regulated and deregulated markets globally.
  • Strategy QA
    Description · Reviews strategy deliverables for rigor, consistency, and methodological soundness. Energy industry expert.
  • Strategy Lead
    Description · Owns the overall strategic framework and integrates findings across all workstreams.
  • Strategy Analyst
    Description · Builds models, gathers data, and develops the analytical basis for strategy recommendations.
  • Technology QA
    Description · Validates technical assessments and platform evaluation outputs for accuracy.
  • Technology Analysis
    Description · Assesses software capabilities, architecture, and market fit of software.
  • Technology Strategy QA
    Description · Quality-checks the intersection of technology findings and strategic recommendations.

Timeline

Six (6) week engagement.

  • Market & Geography
    Timing · Weeks 1–2
    Milestones · Global markets screen, demand signals across retail and utility segments, regulatory and access constraints by geography
  • Competitive & Pricing Landscape
    Timing · Weeks 2–3
    Milestones · Competitor and pricing dynamics, processes enabled vs. competitor breadth, pricing power assessment
  • Product Capability & Reach
    Timing · Weeks 2–3
    Milestones · Capability depth and breadth of Titanium + TMS, commercial and financial profile, geographic footprint
  • Customer Expansion & Path to Pursue
    Timing · Weeks 3–4
    Milestones · Existing account expansion, adjacent services and bundled offers, organic vs. partnership vs. M&A pathways
  • Technology Assessment
    Timing · Weeks 3–4
    Milestones · Code scan across Titanium and TMS, architecture and integration review, scalability and technical debt signals
  • Product Capability & Gap Assessment
    Timing · Weeks 5–6
    Milestones · Capability inventory vs. utility reference model, build / integrate / partner decisions, preliminary technology roadmap and strategic recommendations

Investment Details

Slalom's total price for this six (6) week strategic assessment includes a full-time delivery team and an investment in senior subject matter experts to ensure the analysis and recommendations meet ESG Global's strategic objectives: $192,149.

Deliverables

Outputs are designed to plug directly into ESG's 2026 product growth strategy.

Current State AssessmentMarket ScorecardsEvaluation FrameworkOpportunity ScorecardsStrategic Roadmap